Simply Know Your Customer
In most cases, the identification process is the customer’s first direct interaction with your service. Show them what they can expect from you in the future. A simple, sophisticated process that just works.
Let the customer get past the regulatory requirements as quickly as possible so they can get on with what got them here in the first place – your business.
Intuitive User Interface
First impressions count with customers. Give him the feeling that you care about his problems – sometimes even before he sees them himself.
Our AI engine guides the customer through the entire onboarding process – 24/7. Distraction-free and in real time, the process interacts with the customer, enabling fast and hassle-free onboarding.
The customer gets instant feedback when showing the wrong document or the wrong side of the document
If you make your clients wait, they go somewhere else. And more of your money goes into advertising, driving your cost per acquisition up. Don’t bore your prospects with app downloads or waiting times for slow image uploads with unknown result.
We made the user experience as simple as we possibly could. Super fast AI checks the image quality live in the browser. 95% of the images are first time right and the user gets real time intuitive feedback if something is not OK.
The result: The onboarding is done under 90 seconds.
Onboarding with fidentity is super convenient. So your prospects become your customers faster.
Not only does fidentity guarantee fast onboarding of customers, but also always guarantees high quality scans
KYC can be easy
Integrating an audited KYC solution into an existing business process can look like a complex and expensive undertaking. With fidentity, you choose a solution that makes the KYC process simple, secure and flexible; for you and your customers.
The Key to Success
A process is shaped by many factors. The right combination and prioritization of these factors turns a good process into a great one.
Through our long experience and constant exchange with experts, we have constantly improved fidentity and reached a level where we can say without hesitation: fidentity is a great process.
However, we have not yet reached the maximum and are working every day to further improve fidentity.
Read below what our key factors are.
With a mature product and regulatory approval, growth was the focus in 2020. On the product front, fidentity matured with a focus on providing the simplest and most flexible solution in the market.
Technology and operations were mature enough to fidentity undergo an audit for compliance with the finma circular. Since 2019 fidentity can prove compliance with the relevant finma circular on online identification (2016/7).
First AI version
Technology had matured sufficiently to move from a manual to an automated solution that relied on artificial intelligence (AI).
The ICO hype made convenient identification important for those projects, that wanted to stay inside legal boundaries. fidentity helped several of them to get regulatory sign offs to launch in Switzerland
fidentity was founded by Edi and Thorsten over a Beer while they were discussing options to provide a convenient user journey for their customers.